Shipping & Returns

Shipping & Delivery

Carelash Platinum ships using CanadaPost EXPEDITED / USPS Tracked packet service. Worldwide shipping is available!For any other international destinations please contact us for additional information on shipping (email: team@carelashplatinum.com).

Handling Time Frames

Your order will ship within 2-3 business days**unless on back order. Delivery within Canada will normally take 2-7 business days. USA delivery should take place 5-9 business days after the order ships.Please note, these are approximations only. Carelash Platinum cannot be held responsible for delays due to Holidays, weather conditions and other delays that are out of control of Carelash Platinum.

Track my order

You may track your package by visiting CanadaPost website at www.canadapost.ca/www.usps.com & provided Tracking Number. The Tracking Number can be found in the confirmation email you received once your order has been shipped.

US and International Orders

Customs and import duties may be applied to US and International orders when the shipment reaches its destination. These charges are responsibility of the recipient and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Carelash Platinum is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Return Policy

We are confident you will love our product and will not have any reasons to return it!
Please contact us if you have any concerns or questions about the product and use.
Due to the sensitive nature of the product, we do NOT accept Returns and do NOT offer Refunds.