Shipping & Returns

Shipping & Delivery

Carelash Platinum ships using CanadaPost EXPEDITED. Please contact us for additional information on shipping (email:

Handling Time Frames

Your order will ship within 2-3 business days**unless on back order. Delivery within Canada will normally take 2-7 business days. Please note, these are approximations only. Carelash Platinum cannot be held responsible for delays due to Holidays, weather conditions and other delays that are out of control of Carelash Platinum.

Track my order

You may track your package by visiting CanadaPost website at & provided Tracking Number. The Tracking Number can be found in the confirmation email you received once your order has been shipped.

Return Policy

We are confident you will love our product and will not have any reasons to return it!
Please contact us if you have any concerns or questions about the product and use.
Due to the sensitive nature of the product, we do NOT accept Returns and do NOT offer Refunds.